Home health care CAHPS® survey: Predicting patient experience performance

Our home health (HH) division has collected Home Health Care CAHPS® Survey (HHCAHPS) data since 2011. To date, HH providers have not met performance thresholds related to patient experience. This study aimed explore HHCAHPS composite measures and specific questions predict 1) overall rating of care provided by the agency (Care Rating) 2) willingness recommend family friends (Recommend Agency). We also explored survey comments identify themes positive negative experiences. Logistic regression (N = 7 268) revealed being treated with courtesy respect, informed up date about were 2 most impactful factors Rating. The top for Recommend Agency problem-free care. Thematic analyses experiences described as staff rude, unhelpful services, disregarding patients’ time schedules. Positive when patients believed services improved their health; quality professional knowledgeable providers; respected them, time, homes. findings suggest that agencies must improve interpersonal relationships, provider communication, clinical skills knowledge provide highest service utmost courtesy, trust; specifically, within context elderly adults’ desire independence remain in